Product Details
The Lean Toolbox for Service Systems written by John Bicheno.The book is the result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. It also builds on the best-selling The New Lean Toolbox by John Bicheno but of course takes service viewpoint. All material in the book has been field-tested by exposure to service professional and executive programmes.
'Service' here includes office support systems for lean manufacturing, the full spectrum of activities from transactional office systems, customer intensive systems such as hotels, government and professional service systems such as a solicitor's practice or health services.
Paperback: 304 pages
Publisher: PICSIE Books; 1 edition (15 Feb 2008)
Language: English
ISBN-10: 0954124448
ISBN-13: 978-0954124441
Product Dimensions: 25.1 x 17.8 x 2 cm
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