This book is a fully revised and extended version of the best selling Quality 75. It has been extended to include a full range of Six Sigma tools and philosophy.
The book is a unique compilation of tools and concepts from Six Sigma, traditional Quality Management (including notes on the Gurus), Service Quality and relevant Lean manufacturing concepts. It is written in the no-nonsense style popular in all PICSIE books and is aimed at practising managers from Service and Manufacturing.
Green Belt practitioners and Black Belts wishing to extend their expertise into Service Quality and Lean will find the book useful. So too will Lean practitioners who wish to extend their quality skills. MBAs and final year undergraduates will find the book an invaluable quick reference to quality operations, customer relationships and improvement.
Paperback: 156 pages spiral bound
Publisher: PICSIE Books (15 Jan 2005)
Product Dimensions: 23.6 x 18.4 x 1.2 cm
Note: We might be able to offer discounts if buying in bulk so please drop us an email or call +44 (0)1280 815023